FAQ

Here are some possible frequently asked questions:

How can I track my package?

For milan delivery, you will be informed about the status of your order by e-mail or on your mobile by SMS, WhatsApp or Telegram.

For deliveries to other destinations, after a few minutes from the order you will receive an order confirmation email. Your purchase will be delivered as soon as possible to the express courier. When you take charge of the shipment, you will receive by email the “Tracking code” that you can directly click to be redirected to the courier’s website and monitor the shipment.

Couriers do not deliver over the weekends and public holidays. Orders placed by 3 p.m. are shipped the same day; after that time, the shipment will take place the next day. Orders received on Friday will be shipped the following week. For any doubt contact Team Chill Remedy.

How long do I have to wait for delivery?

Nobody likes to wait, so our deliveries are very fast. In Milan deliveries take place within 60 minutes our Drivers are available every day from 10:00 am to 2:00 am. In Italy in 24/72 working hours (except the Islands), from the confirmation of the order. Delivery times are in any case indicative and may vary during holidays and/or according to the destination to be reached.

Chill Remedy does everything possible to speed up the delivery of your order: for this reason, in case of any delays you can contact us and we will do our best to help you.

How can I find out the expected delivery times?

Only for Milan you can customize and book the delivery by choosing the day and time.

For the areas adjacent to the center of Milan, you can contact us to arrange the delivery time if possible.

For express courier shipments it is not possible to indicate the delivery times that usually take place during the working day.

Can I collect the products at the Chill Remedy headquarter?

Yes, it is possible to pick up on site through the Click and Collect service that allows you to buy with a simple click and go to collect the order by choosing the day and time slot you want.

Can I receive the order in a European Country?

Upon request, we will ship to Europe only flowers with THC below 0.2%.

The sole responsibility for the delivery of products considered illegal in the country of destination is the responsibility of the purchaser who will have in any case to bear all the costs of the order and shipment. Chill Remedy is exempt from any liability deriving from the legislation in force in the Countries where the delivery takes place. Therefore, before making any purchase make sure it is allowed by the legislation of the place of destination. Notwithstanding the above, shipments can currently be made on telephone request or by email (it is not possible to complete orders directly on the site) to the following European countries: Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Hungary.

Order processing can take up to 1 business day; the shipment usually takes place within 4/6 working days.

How can I order CBD products?

Chill Remedy has created an online store so that the purchase of CBD products is more convenient, simple and fast as well as discreet and safe. You just have to connect to the chillremedy.com website, choose the products and add them to your cart. For each product you will find all the useful information for your choice. After placing the chosen products in the cart, you will need to enter the data for the shipment and proceed with the payment in the way you prefer. Quickly and easily you will complete your order: our Team will do everything else to send you the products as soon as possible, guaranteeing anonymity and in total respect for your privacy.

If you want to receive more quantities, send an email,call or write a message on WhatsApp or Telegram.

Can I choose how to pay?

During the checkout phase you can select the payment method you prefer and which can be via:

  • Credit, debit and rechargeable cards.
  • Bank transfer.
  • Cash on delivery: available only for payments in Italy.
  • Cash: only in Milan.

For deliveries in Europe and the UK, it is not possible to complete the purchase on the site but you need to make a specific request by   email, call or write a message on WhatsApp or Telegram.

Can I buy CBD online?

Yes, Chill Remedy products comply fully with current legislation and include only hemp varieties that are part of the genetics that can be grown in Italy according to Law 242/16.

Can I place an order to make a gift?

Yes, you can buy a Chill Remedy product and give it away. It’s very simple: you just have to enter your details in the billing address and the recipient’s details in the shipping address.

Do I have to be of legal age to purchase the products?

The purchase of all Chill Remedy products is strictly prohibited for children under 18.

How's the anonymous package?

To guarantee the absolute protection of confidentiality and privacy, shipments are made in anonymous packages, signed with the initials C.R., which do not reveal the internal contents of the package.

How are the products packaged?

All Chill Remedy products are packaged in heat sealed jars or bags, branded with the Chill Remedy logo and with different graphics depending on the qualities and characteristics of the different Cannabis light genetics. The particular packages have been specially chosen to ensure the preservation and protection of the product; the particular design has been designed for the exhibition. All to collect!

How should I store the products?

Storage in a cool and dry place is recommended. Also, remember that the flowers are subject to natural weight loss.

How do you ensure the safety of your products?

All products purchased and marketed by Chill Remedy are guaranteed by accurate analysis issued by certified laboratory, in order to ensure full compliance with the legal requirements.

Do you still have any doubts?

Contact the Chill Remedy Team for more information

Contact us